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Windows media player can’t open mp4 from DJI Phantom/Inspire/Mavic

Windows media player can’t open mp4 from DJI Phantom/Inspire/Mavic

Camille Wesley No Comment
Windows Media Player

As the market leader in easy-to-fly drones and aerial photography systems, DJI quadcopters like the Phantom are the standard in consumer drone technology. Not only the Phantom series, but the INSPIRE and OSMO are salable. When you had a flight and then want to transfer your DJI Phantom/Inspire/Mavic Quadcopters footage to PC for playing with Windows Media Player or edit in Windows Movie Maker, you may meet issues like below:

"Hello, please can anyone help me troubleshoot a problem I’m having transferring videos from the phantom’s sd card and my computer? I’m currently on Windows 7 and after transferring the videos I try to open them using Windows media player (So that I can eventually edit through windows movie maker) but it just comes up with an error message saying windows doesn’t support the codac used to compress the file. I can still send them through email and view them but it would be more helpful if I could load them straight onto movie maker. Any suggestions would be greatly appreciated!"

 "I am having my first flights with my P4 – and can’t play back the MP4 video files with Windows Media Player, which is very frustrating.  I get this message “Windows Media Player cannot play the file. The Player might not support the file type or might not support the codec that was used to compress the file.”

DJI Phantom Footage to WMP

Before answer the questions, you have to know DJI Quadcopters specs.

DJI Phantom 4, Phantom 3 Professional, Phantom 3 Advanced Specs

  DJI Phantom 4 Phantom 3 Professional Phantom 3 Advanced
Video Recording Modes UHD: 4096×2160 (4K) 24 / 25p
3840×2160 (4K) 24 / 25 / 30p
2704×1520 (2.7K) 24 / 25 / 30p
FHD: 1920×1080 24 / 25 / 30 / 48 / 50 / 60 / 120p
HD: 1280×720 24 / 25 / 30 / 48 / 50 / 60p
  • UHD: 4096x2160p 24/25, 3840x2160p 24/25/30
  • FHD: 1920x1080p 24/25/30/48/50/60
  • HD: 1280x720p 24/25/30/48/50/60
  • 2.7K: 2704 x1520p 24/25/30 (29.97)
  • FHD: 1920x1080p 24/25/30/48/50/60
  • HD: 1280x720p 24/25/30/48/50/60
Max Video Bitrate 60 Mbps 60 Mbps 40 Mbps
Video MP4, MOV (MPEG-4 AVC/H.264) MP4, MOV (MPEG-4 AVC/H.264) MP4, MOV (MPEG-4 AVC/H.264)

DJI Inspire 2 and Inspire 1 Specs

  DJI Inspire 2 DJI Inspire 1
Video Recording Modes

5.2K (5280*2972, 16:9) 30fps 12bit, 4.2Gbps

4K (4096*2160, 17:9) 60fps 10bit, 4.0Gbps

UHD (4K): 4096x2160p24/25, 3840x2160p24/25/30
FHD: 1920x1080p24/25/30/48/50/60
HD: 1280x720p24/25/30/48/50/60
Max Video Bitrate 4K 60fps, 100Mbps; H.265 MP Level 5.1: 4K 30fps, 100Mbps; 60 Mbps
Video Apple ProRes, MP4/MOV (AVC/H.264;HEVC/H.265) MP4/MOV (MPEG-4 AVC/H.264)

DJI Phantom 4 Pro and DJI Mavic

  DJI Phantom 4 Pro DJI Mavic
Video Recording Modes

・C4K:4096×2160 24/25/30p @100Mbps
・4K:3840×2160 24/25/30p @100Mbps
・2.7K:2720×1530 24/25/30p @65Mbps

2720×1530 48/50/60p @80Mbps
・FHD:1920×1080 24/25/30p @50Mbps

1920×1080 48/50/60p @65Mbps

1280×720 48/50/60p @35Mbps

・C4K:4096×2160 24/25/30/48/50/60p @100Mbps
・4K:3840×2160 24/25/30/48/50/60p @100Mbps
・2.7K:2720×1530 24/25/30p @80Mbps

2720×1530 48/50/60p @100Mbps
・FHD:1920×1080 24/25/30p @60Mbps

1920×1080 48/50/60/120p @80Mbps
・HD: 1280×720 24/25/30p @30Mbps

1280×720 48/50/60/120p @45Mbps

C4K: 4096×2160 24p 
4K: 3840×2160 24/25/30p 
2.7K: 2704×1520 24/25/30p 
FHD: 1920×1080 24/25/30/48/50/60/96p 
HD: 1280×720 24/25/30/48/50/60/120p
Max Video Bitrate 100Mbps 60 Mbps
Video MP4/MOV (AVC/H.264;HEVC/H.265) MP4, MOV (MPEG-4 AVC/H.264)

From the chart above, you can learn that no matter Phantom series, or Inspire and Mavic export video files with UHD/FHD resolution. But if your computer is not relatively new or have enough RAM you may not be able to play those 4K files with your WMP. In this case, you can try recording some video in 1080p and if you can, you can compress DJI Quadcopters 4K video to 1080p.

In addition, WMP doesn’t seem to play well with mov files. MP4 will play but not the preferred format for high-dollar editing (fine for the average user though). You might also want to download and install two things: QuickTime player and the KLite Codec pack.

How to Compress DJI Quadcopters 4K video or transcode DJI Quadcopters footage to WMV for WMP/WMM?

There is a way to play your DJI Phantom 1/2/3/4/4 Pro, DJI Inpire 2/1, DJI Mavic recordings to Windows Media Player and edit DJI Quadcopter video in Windows Movie Maker. That is to transcode DJI Drone videos to WMV with a video converter.

Pavtube Video Converter Ultimate is a helpful tool for you to convert DJI .mov .mp4 . x265 video to WMV for WMP/WMM and compress DJI Phantom 4/4 Pro/Inspire 2 4K video to 1080p. This HD video Converter is not only a powerful video converter but a video editor. It can reset video size, bitrate, frame rate, codec and audio codec, channel, sample rate, bitrate. So it can switch  3840 x 2160, 4096 x 2160, 2720×1530, 1920×1080, 1920×720 video to another. It also can add subtitle, add watermark, remove/replace audio, deinterlacing video, rotate video, adjust contrast/lightness, adjust acpect ratio, etc. It handles with new H.265/HEVC 4K video.

Free download and install


Step 1: Transfer DJI Phantom/Inspire/Mavic Footage to Computer 

The DJI Phantom/Inspire/Mavic recording footage on an SD card, you can remove the SD card from the camera, insert the SD card to a card reader, then plug in the card reader into your computer SD card Port for transferring the video footage to your local hard drive.

Step 2: Import DJI Phantom/Inspire/Mavic 4K videos.

From “File”drop-down option, select “add Video/Audio”to add source DJI DJI Phantom/Inspire/Mavic 4K video files to the program.

edit dji phantom 4 4k video

Tips: On the main video displaying window, click the up and down arrow to rearrange the file order according to your own needs.

Step 3. Choose the output format

Click the “Profile” drop down list to select a proper video foramt as you want. Here you just need to hit the “Profile” box and select “HD Video” > “WMV HD” on the dropdown menu as output format. 

Step 4. Set Video Resolution at 1080p.

Click “Settings” button; you can adjust video and audio settings, including codec, aspect ratio, bit rate, frame rate, sample rate, and audio channel. To down-convert ultra HD 4K to 1080p, do remember adjusting video size to 1920*1080. That is the exact 1080p.

Step 5.
When everything is OK, hit “Convert” button at the bottom of the main interface to transcode DJI Phantom/Inspire/Mavic to WMV for WMP/WMM.

After the conversion, you can locate the WMV files then you import the converted DJI Phantom/Inspire/Mavic video to Windows Media Player for playback or Windows Movie Maker to edit.

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