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Can’t Play MP4 on WD TV Live? Fixed!

Can’t Play MP4 on WD TV Live? Fixed!

Camille Wesley No Comment

For people who likes to watch and share movies with friends and family, WD TV Live you must have one which can support many media files, like: MKV, MP4, XVID, AVI, WMV, MOV and more. You also can enjoy the movie by the small and convenient USB, also you can enjoy the movies o TV by the HDMI cable. However, some users feedback that when they updated the WD TV Live firmware from 2.01.86 to 2.02.32, MP4 movies wouldn’t play anymore! What’s happening? WD TV Live can’t play MP4 video?

From the test, we have found MP4 video files are also can be classified by diffierent video and audio codec, not all the MP4 video can be supported by WD TV Live. In other words, WD TV Live only can support MP4 video with MPEG-4 or H.264 codec, that’s why most users complain that 40% of MP4 no longer works on WD TV Live. Except the limited MP4 video formats, WD TV Live always perform perfect, so you just need a third MP4 video converter, which can let you play any MP4 video on WD TV Live.

MP4 Video Converter-Make WD TV Live More Powerful

Due to the MP4 compatibility issue, We have found the MP4 video converter hero: Pavtube Video Converter Ultimate, you not only can input any MP4 video formats, also you can load any other video formats that you want to play on WD TV Live but WD TV Live can’t support, such as: FLV, AVI, H.265, etc. At the same time, you can get the best MP4 video for WD TV Live by setting the MP4 video and audio codec.

From WD TV Live official data, we know WD TV Live best acceptable MP4 video parameter is MPEG2/4, H.264 which are 1920x1080p at 24fps, 1920x1080i at 30fps, 1280x720p at 60fps resolution. You don’t worry about these complicated parameters, you can adjust them at will in this MP4 video converter and output MP4 video with high quality.

WD TV Live can support subtitles in SRT, SMI, SUB, ASS, SSA. If you record a video by your iPhone, you can add the subtitle to video, this software allows you to add SRT, ASS, SSA subtitles to video. Also you can do other video editing if you want to do, such as: Trim Video, Crop video, adjust video background, etc.

free mts video converter mts to ppt converter

Simple Steps to Solve MP4 on WD TV Live Playback Issue

Step 1. Import MP4 file

Launch the MP4 video converter on your computer, then click “File” > “Load Video/Audio” to add MP4 video. What’s more, you can even add a folder by clicking “Load from Folder” to import multiple MP4 video files.

Step 2. Make MP4 Compatible With WD TV Live

Convert MP4 to WD TV Live: From “Format” drop-down list, you can choose other WD TV Live supported video formats, such as: MKV, MOV, M2TS, etc. Also you can choose HD MP4, such as: “HD Video > H.264 HD Video(*mp4)” as the output file format for playing on WD TV HD, WD TV Live and WD TV Mini.

mp4 to Wd TV video

Adjust MP4 Video Parameters: If you want to keep the MP4 video, you can click Setting to adjust the MP4 video parameters, for example: You can adjust the MP4 video codec to H.264, audio codec to MP3.

adjust MP4 video

Tip: Most WD TV HD Media Player Supported Formats

Video–WMV9, AVI (MPEG1/2/4, Xvid, AVC), H.264, MKV (h.264, x.264, AVC, MPEG1/2/4, VC-1), MOV (MPEG4, H.264), M2TS, TP, TS, MOV/MP4 (MPEG4, h.264), DVR-MS, VOB (unprotected or unencrypted)

Audio — MP3, WMA, MPA, M4A, MP4A, OGG, WAV/PCM/LPCM, AAC, FLAC, Dolby Digital, AIF/AIFF, MKA. In addition AAC/Dolby Digital decodes in 2 channel output only.

Step 3. Carry out MP4 to WD TV Live video conversion by clicking Convert button, The time is fast, wait for a while, you cna get your desire MP4 video, then you can play it on WD TV Live smoothly.

Common MP4 Video on WD TV Live Playback Issue

Some users can play MP4 video on WD TV Live, but the playback is not too happy, we have collected some tips and skills to help you to enjoy MP4 video on WD TV Live smoothly.

Problem Solution
Audio Issue
There is no sound

Make sure the volume on the entertainment unit is not muted.

Navigate to the Home | Settings | System screen and make sure the correct audio output setting is

If you are using the composite audio cable,the Stereo setting should be enabled.

If you are using an Toslink (optical) or HDMI connection, the Digital setting should be

If you are watching a video that supports multiple audio channels, make sure that the Audio Off
option is disabled. Press Options | <icon>, and then press ENTER repeatedly until the intended
audio channel is displayed.

USB Devices
The Media Library process failed.

The USB device has no read-only protection.

The USB device is not using the HFS+ Journaling file system.

There is enough storage space on the USB device.

The attached USB device is not visible on the Home screen.

WD HD TV Media Player only supports mass USB storage mode. Make sure that the USB device is configured as a “mass storage device.”

Make sure the USB device’s file system is supported (NTFS, FAT/FAT32, or HFS+).

TV Display  
The TV screen is blank and the HD media player power LED remains off.

Make sure the TV is turned on. • Make sure that the power adapter and power outlet are okay.

Make sure that the interface cable is properly attached to the correct terminals on both the TV and the HD media player.

The TV screen is blank and the HD media player power LED is on.

Make sure the TV is turned on. • Make sure that the interface cable is properly attached to the correct terminals on both the TV and the HD media player.

Press the reset button for 10 seconds.


Any Product-related questions?

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