Recently, when we browse the WD Community content and find many users complain that they can’t play the MKV video on WD TV Live media player, WD TV Live media player can’t support the MKV video files? I’s afraid not, because some other users feedback that their WD TV Live media player can play the MKV video well. What’s happening on earth? Why some MKV video can’s be supported by WD TV Live media player? We do the test and find the truth finally. You can refer to the below solution and check your MKV video.
"My WD TV Live media player has stopped playing MKV files for some reason. I know that it has managed to play them in the past, but for some reason it is not now. Does anyone know how I can resolve this?"
"Couldn't get MKV WD Fix to work, it keeps telling me 'MKV Toolnix not found', when I start it up, I click FIND MKV TOOLNIX the mkvmerge.exe file is not shown in the MKVToolNix directory. Or is there an easier way to do this?"
Why Can’t Play MKV on WD TV Live Media Player?
Reason 1: From the most users’ feedback and information, we collect some MKV video files and copy the failure symptom, we find that MKV is just a container format; the video format is separate from that, some MKV video files are not acceptable by WD TV Live Media Player due to the codec issue. We check the WD TV Live Media Player supported video formats and do this list for you (Just the MKV video format for WD TV Live Media Player)
MKV: Video Codec- Xvid | RealVideo | AVC(H.264) | MPEG-4 | Mpeg-2 | mpeg
MKV: Audio Codec- AAC | AAC-LC | MP3 | Cooker | Dolby Digital | FLAC | DTS | WMA | Vorbis
Reason 2: Another possibility is that one or more newer mkv video merged with one the latest version of MKVmerge. When the WDTV Live try to open one of those files, it hang, and can’t play anymore no one files, even if it is power off.
How to Solve WD TV Live Media Player Can’t Play MKV Issue?
Common Solution: You can try the below solution first, if not effective, you would better use the second solution which can solve all video isseus on WD TV Live.
- Restart the playing function is to press 1 second the reset button when the WDTV is on.
- Then install (or uninstall from pc MKVmerge version 4.xx), and install a previous version (3.30 for example) open the files that is not playing and save them with another name (for example *.(1), like MKVmerge show).
- And now try to play this new file, and they and the older MKV are working again.
NOTE: Important, don’t try to preview or play of a non ok mkv file: the WDTV will hang again. Made the same procedure with MKVmerge if the newer files has no audio ouput from TV.
Tip: Other Perfect MKV player on Mac.
Best Solution: Choosing one professional video converter for WD TV Live Media Player which can convert the MKV to WD TV Live Media Player best supported video or you can adjust the MKV related video parameters. Pavtube Video Converter Ultimate for Windows you are worthy having one, which can support the multiple video formats and output 300+ video formats, you nor only can convert the MKV to WD TV Live Media Player supported vide formats, like the MP4, AVI, MOV, FLV, etc, you also can adjust the MVV video and audio codec, video frame, video bitrate, video resolution, etc. Best of all, you even can own the Mac version for your Mac.
How to Use the Best MKV to WD TV Live Video Converter?
Step 1. Load MKV files
Launch the video converter on your computer, click “File” > “Load Video/Audio” to load the MKv video file, you also can drag the MKV video to this software directly. Best of all, you can choose the “Load from Folder” to import multiple MKV video files or other WD TV Live unsupported video formats.
Step 2. Choose WD TV Media Player supported formats
From “Format” drop-down list, you can fins various video formats at here, you can choose any one video you want. Friendly suggestion: Select “HD Video > H.264 HD Video(*mp4)” as the output file format for playing on WD TV.
Click “Settings” to open “Profile Settings” window, here you can choose or specify the MKV video parameters such as video/audio codecs, file size, bit rates, frame rates, etc as you like. And in the Task information section, you can compare the detailed information of the source video and the target video.
Step 3. Start MKV to WD TV video conversion.
Clicking the Convert button on main interface, just wait for a while, this video converter will finish the video conversion quickly, you can get the brand new MKV video or converted MKV video file.
By the way, when you can’t play other video on WD TV due to the video incompatibility, codec incompatibility, you can use this video converter and just 3 clicks, smooth video playback is ready for you.